The New Chapter® Money-Back Guarantee


Satisfaction Guaranteed or Your Money Back by Mail

New Chapter proudly stands behind every product we make. However if you are not satisfied, you can receive your full money back by mail in the form of a prepaid card.

To request your refund, please gather together:
1. Original UPC from the bottom of the product box
2. Original dated sales receipt with store name circled and product purchase price circled
3. A note card or slip of paper with your full name and mailing address clearly printed

Mail these items in a stamped envelope to:
New Chapter MBG 

PO Box 2052

Dept. J

Grand Rapids, MN 55745-2052


Terms and Conditions

Offer Valid for Product Purchased 07/01/16-06/30/17. Your request must be postmarked within 60 days of purchase.

Money back issued via prepaid card. Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or returned. Prepaid card accepted where Visa® cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Terms of prepaid card apply. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. If UPC and valid original date receipt are not included in the request for refund, your prepaid card will not be issued. Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow 6-8 weeks for delivery. For the status of your refund go to  855-251-8511.

Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted.

*These statements have not been evaluated by the Food and Drug Administration.
This product is not intended to diagnose, treat, cure, or prevent any disease.