Satisfaction Guaranteed or Your Money Back!
New Chapter proudly stands behind the quality of every product we make. However, if you are not satisfied with our product, you can receive a refund of your full purchase price as noted:
If you purchased online from NewChapter.com your refund will be applied to the credit or debit card used for purchase.
- Contact us via email at firstname.lastname@example.org or by calling our Take Care Center at (888) 874-4461
- Provide your full name, order number, and the last four digits of the credit or debit card used for purchase
- Your refund will appear on your account in 3-5 business days
If you are a product subscriber from newchapter.com, please refer to the subscription policy here.
If you purchased your product in-store, or from one of our online retailers (not NewChapter.com), your refund will be provided in the form of a prepaid Visa card. To receive your refund, gather the following:
- Original UPC from the bottom of the product box
- Proof of Purchase including date and price paid
- Your full name and mailing address clearly printed
Mail these items in a stamped envelope to:
New Chapter MBG
PO Box 2052
Grand Rapids, MN 55745-2052
Offer Valid for Product Purchased 07/01/17-06/30/21. Your request must be postmarked within 60 days of purchase.
Offer limited to US residents only, 18 years of age or age of majority or older. Limit one refund per name, household, or address. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Multiple submissions will not be acknowledged or Refunded. Prepaid card accepted where Visa® cards are accepted. Not redeemable as cash or usable at ATMs or gas pumps. Card expires 6 months from issuance. Terms of prepaid card apply. Refund is limited to the purchase price and excludes taxes and any incidental or consequential damages, negligence, strict liability or any other legal theory. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you. This guarantee gives you specific legal rights and you may also have other rights, which vary from state to state. If UPC and valid original date receipt are not included in the request for refund, your prepaid card will not be issued. Reproduction, alteration, sale, trade, or purchase of this official form or proof of purchase is prohibited. Proof of purchase must be obtained from product purchased by you. No requests from groups, clubs, or organizations will be honored. We will not honor incomplete submissions. Not responsible for lost, late, or undelivered submissions. Please allow 6-8 weeks for delivery. For the status of your refund call 855-251-8511.
Cards are issued by Citibank, N.A. pursuant to a license from Visa U.S.A. Inc. and managed by Citi Prepaid Services. Cards will not have cash access and can be used everywhere Visa debit cards are accepted.