Satisfaction Guaranteed or Your Money Back!
New Chapter proudly stands behind the quality of every product we make. However, if you are not satisfied with our product, you can receive a refund of your full purchase price as noted below. Please note that because we are unable to control the quality of products sold by unauthorized sellers, unless otherwise prohibited by law, our guarantee is not available for products purchased from unauthorized sellers, including unauthorized internet sites.
Guarantee Guidelines:
The guarantee is limited to original, end-user purchasers in the United States. Claims must be made within 60 days of the date of purchase. New Chapter reserves the right to verify information, require a valid proof of purchase, or request additional information to process your guarantee request.
New Chapter may, in its sole discretion, deny guarantee requests in cases of suspected fraud or where New Chapter concludes that the purchaser has abused the guarantee. Examples of abuse may include, but are not limited to, submitting requests for multiple heavily consumed products; submitting multiple claims for the same product when dissatisfaction is not based on the product’s quality; or submitting an unusually high number of guarantee requests over a period of time. New Chapter may amend or terminate the guarantee at any time without notice.
If you have any questions regarding whether a seller is an authorized seller of our products, please contact us at NCPolicyProtection@newchapter.com.
How to Claim the Guarantee:
If you purchased online from NewChapter.com, your refund will be applied to the credit or debit card used for purchase. To submit a refund request, please:
- Contact us within 60 days of receiving your product by email at info@new-chapter.com or by calling our Customer Engagement Team at (888) 874-4461.
- When you contact us, make sure to provide your full name, the reason for return, and your order number. This information helps us process your refund as quickly as we can.
- We will take care of the rest. If your claim is approved, your refund will appear on your account, less the shipping costs, in 5-10 business days.
- Subscription orders that are not cancelled or skipped prior to processing are not eligible for a refund. They are subject to these Terms & Conditions.
If you are a product subscriber from NewChapter.com, please refer to the subscription policy here.
If you purchased your product from an authorized seller in the United States (in-store or online other than through NewChapter.com), your refund will be provided in the form of a prepaid Mastercard debit card. To submit a refund request, gather the following:
- Original UPC from the bottom of the product box or from the product package
- Proof of purchase including seller/place of purchase, date, and price paid
- Your full name, birth month and year (to ensure you are 18 years of age or age of majority or older), and mailing address clearly printed
- The reason you are unsatisfied with the product clearly printed
Mail these items in a stamped envelope (postmarked within 60 days of purchase) to:
New Chapter, Inc.
Attn: Accounts Payable - MBG
90 Technology Drive
Brattleboro VT 05301
Please note that you are responsible for costs incurred in mailing your UPC and proof of purchase.
New Chapter will review the information provided and determine whether to approve your claim. New Chapter reserves the right to request additional information to assist in processing your claim.
Prepaid Card Additional Terms & Conditions:
Your request must be postmarked within 60 days of purchase. Offer limited to US residents only, 18 years of age or age of majority or older. Use of multiple addresses or P.O. boxes to obtain additional refunds is fraud and may result in prosecution. Terms of prepaid card apply and will be provided by the card issuer. Refunds are limited to the purchase price and exclude taxes, shipping costs , any incidental or consequential damages, negligence, strict liability or any other legal theory. If UPC and valid receipt showing purchase from an authorized seller are not included in the refund request, your request will be denied. Reproduction or alteration of proof of purchase is prohibited. Incomplete submissions and submissions from groups, clubs, or organizations will not be refunded. New Chapter is not responsible for lost, late, or undelivered submissions. Please allow 6-8 weeks for delivery of prepaid debit card. Inquiries regarding the status of your refund may be emailed to mbg@new-chapter.com or you may call New Chapter’s Customer Engagement Team at (888) 874-4461.
Prepaid debit cards may be used everywhere Debit Mastercard is accepted. Registration, activation, acceptance, or use of a prepaid card constitutes acceptance of the terms and conditions stated in documents provided by the issuer.
Updated: July 24, 2026