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FAQ

Which multivitamins, herbals, and supplements are right for me?

  • New Chapter offers a wide range of vitamins and supplements for different life stages and holistic health needs. We would be happy to help you choose products or regimens that fit your individual needs. Please contact one of our expert team members through any of the following methods and we’ll be happy to assist you:

    • Chat: Use the Chat button at the right of your screen
    • Email: Send us a message at info@new-chapter.com
    • Phone: Call our Consumer Support Center at (888) 874-4461

Shipping

  • What shipping options are available?

    Standard UPS shipping for single bottles of New Chapter products are shipped for a flat rate of $4. Two or more products are shipped free, every day. We provide options for expedited shipping through UPS Next Day Air or UPS 2nd Day Air with pricing based on your delivery location.

  • How long will it take for my package to arrive?

    Orders will be processed and shipped within 24 hours, excluding weekends and holidays. Orders using our $4 flat rate or free shipping option will be sent via UPS Ground with delivery expected within 3-5 business days, depending on your delivery location.

  • Can I track my package?

    Once your order is shipped, a message will be sent to your email address on file containing your UPS shipping confirmation number. This number can be used to track your package. Registered users on the New Chapter website may also track their package by visiting the Orders page under the Account section.

  • What are your policies around returns and exchanges?

    New Chapter proudly stands behind every product we make. However, if you are not satisfied, you can receive your full money back. Credits are issued by mail in the form of a prepaid card for product purchases in a store, or via a refund to your credit card account for purchases made on our website.

    Please click on the following link to access our policy:

    Money Back Guarantee

  • What should I do if my package arrives damaged?

    New Chapter takes every precaution to protect against damage during shipping. However, if you do experience a packaging issue please contact one of our expert team members through any of the following methods and we’ll be happy to assist you:

    • Chat: Use the Chat button at the right of your screen
    • Email: Send us a message at info@new-chapter.com
    • Phone: Call our Consumer Support Center at (888) 874-4461

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